WestgroveAppointment & customer coordination
The booking desk
behind a working fleet.
Workshop appointments. Driver details. Customer callbacks. We keep the administrative side of service visits in order, so your garage or fleet team can concentrate on the work.
What we handleLess chasing. Clearer handovers.
Arrange the visit
Record the request, check the garage's booking rules and agree a time before confirming with the driver.
Keep people updated
Maintain callback logs and pass workshop updates to the right customer or fleet contact.
Route the next decision
Send estimate and authorisation questions to the service adviser or designated fleet approver.
Independent garages
Additional booking and customer-contact cover during busy periods, staff leave or a backlog of routine follow-up.
Support for your front desk →Small fleet operators
One clear record of service appointments, driver instructions and the person responsible for the next action.
Support for your fleet team →Coordination, with clear limits
Our role is administrative. The garage diagnoses the vehicle, recommends work and supplies the estimate. Your authorised contact makes the decision. We keep the information moving between them.
Services & responsibilities →Useful at the booking desk
- Preparing a vehicle for its service visitDriver checklist · Updated August 2026
- Booking & callback worksheetsSimple printable forms for the office team
Need extra cover at the booking desk?
Tell us about your garage or fleet and the administrative tasks you need covered.